FAQs

PRODUCTS

Harvest Hill products are sourced from local suppliers and importers. We constantly work with our suppliers to make sure that stocks are always available. However, there may be issues outside of our control (e.g., seasonality) that sometimes lead us to not having these items on hand. Should this happen, please send us a message at harvesthillph@gmail.com so we may inform you as soon as we have the requested items available again.


ORDERS

How fast are orders processed?
We process orders within 1-2 business days.

How to place an order?

  1. Add to Cart — Fill up your cart by clicking on the “ADD TO BASKET” button under each item you wish to purchase. After you have made your final selection, view your cart for any last-minute edits / additions. Once everything is in order, you may proceed to checkout.

  2. Order Confirmation — After filling in the information requested during checkout, you will receive a machine-generated e-mail confirming your order and the total amount due. Your order is considered sold and final after submission.

    You will receive confirmation from us within 24 hours. A Harvest Hill representative will contact you via SMS, e-mail, or Viber to confirm your order and the availability of all items you added to your cart.

    In case there are discrepancies with your order, we will give you the option to refund the excess amount or replace with another item of the same value.

  3. Order Cancellation — Due to the sensitivity and nature of our business, we are no longer able to cancel or reduce your order after checkout.

What I want is currently out of stock. How long will it be to get restocked?
Please send us a message at harvesthillph@gmail.com so we may inform you as soon as we have the requested items available again.

 

PAYMENT

What forms of payment do you accept?
We accept payment via GCASH, bank transfer, bank deposit, and Paypal. If you are paying via Paypal, you will be directed to a separate checkout and payment page. Please follow their quick and easy payment steps.

  • GCash — Nikki Rose Benitez (09175777931)
  • Banco De Oro — Nikki Rose Benitez (0000-9025-9866)
  • Bank of the Philippine Islands — Marco Alfredo Benitez (3060-0032-02)

We will process your order as soon as we receive a scanned copy of your deposit slip or a screenshot of your bank transfer via email. You may email your proof of payment along with your contact details to harvesthillph@gmail.com. Please double check our account numbers to ensure that you make your payment to the correct bank accounts.

Should there be discrepancies in the final bill and amount deposited, any balance/overpayment shall be resolved upon delivery, whether by Bank transfer or GCASH.

 

DELIVERY

How long does shipping take?
Once payment is verified, shipping of orders will be on the same business day/next business day.

Do you have a cut-off time for shipments?
We ship from Mondays to Saturdays 9AM - 5PM, as we close shop on Sundays.

What is the area coverage of your deliveries?
Harvest Hill delivers via courier bike all over the metro, including nearby provincial municipalities such as Laguna and Cavite.

How much is the delivery fee?
We have integrated our system with our courier partner such that the delivery fee reflected on our Shipping portion is based on their rider fees that are quite competitive.

To determine delivery fee to your area, please input City and Zip Code on the Cart page, and fill in your delivery address completely on the Checkout page.

We charge the following delivery fees, added and reflected upon checkout:

  • Muntinlupa, Las Pinas, Paranaque — P130
  • Taguig, Makati — P180
  • Cavite (Bacoor, Imus, Kawit) — P180
  • Laguna (San Pedro) — P180
  • Mandaluyong, Pasig, Manila, San Juan — P200
  • Quezon City, Marikina — P220
  • Rizal (Antipolo, Taytay) — P220
  • Laguna (Carmona, Binan, Sta Rosa) — P200
  • Cavite (Dasmarinas, General Trias) — P220
  • Other Areas Beyond (still reachable via Lalamove) P250

What service do you use to ship out the orders?
We ship out orders using our partner 3rd party courier service LALAMOVE.

Do you have a physical store from where we can pick up our orders?
For now, the business model we employ is a 100% online delivery platform, so we don’t have a physical store from where you may pick up your orders, but we will definitely consider this in the future :)

 

RETURNS AND EXCHANGES

At Harvest Hill, we want to make sure our customers are satisfied with their purchases. If there is anything you feel is not right with your purchase, please send us a message at harvesthillph@gmail.com and we will replace, refund or give you a discount on the purchase. Since our products are highly perishable, we would only accept reports/complaints sent to us on the same day of the receipt of the items.

 

CONTACT

Can’t find the answer to your question?
Just send us an email harvesthillph@gmail.com, or email us using our contact form.